Uganda Communications Commission (UCC), in commemoration of the World Consumers’ Rights day had held an information clinic aimed at creating awareness among Ugandan consumers.
This was at the UCC offices found at the Communications House in Kampala.
Speaking to the media, the outgoing UCC Public Relations officer, Pamela Ankunda said Ugandans still lacks awareness about their rights as consumers of products and services.
“I do not know how many people know that it’s their right to demand for quality services from their service providers. If your phone is not working probably, your network is poor, calls are being cut halfway, you are losing data abnormally, it is your right to approach the service provider and demand for an explanation,” she said.
She added; “our job as UCC is to come in if the service provider is not helping you. Today we decided to set up this clinic to be able to interact with the consumers freely, provide all the necessary information so that they are aware of what their rights are”
The World Consumers’ Rights day is commemorated worldwide on every 15th March to put light to issues that affect consumers and how they can be helped to get quality services.